Knowledge Gaps Require a Proactive Approach
If you have a pulse, you are keenly aware of the impact the labor shortage is having throughout the country and beyond. As one example, try hiring an electrician and you’ll find your wait is often months out.
Here’s the thing. The labor shortage isn’t the only problem.
The BIGGER issue is the knowledge gap left behind by exiting workers.
If a knowledge gap isn’t filled, it leaves a BIG hole in your business.
This can become a huge problem for the steam industry, if proactive steps aren’t taken by leadership.
Steamworks suggests your best strategy is to create a knowledge transfer program using the following 6 steps.
6 Steps to Prepare for Knowledge Transfer
Train New Staff: Before retirees leave the company, put a training strategy in place. When a system as complex as the steam system is involved, it's a good idea to utilize professional training to ensure up-to-date information is carried forward.
Use Knowledge Management: Use modern technologies like artificial intelligence (AI), virtual reality (VR), and augmented reality (AR) to store, share, and transfer information. Mallet 3D is an excellent tool for this purpose. Full Disclosure: Mallet 3D is a value-add service provided by Steamworks.
Establish Knowledge-Sharing Platforms: Set up internal platforms like Wikis, collaboration tools, or knowledge bases to encourage cross-departmental collaboration and knowledge exchange.
Encourage Mentorship: Create opportunities for more senior team members to take on newer employees as formal or informal mentors.
Conduct a Skills Assessment: Identify specific knowledge gaps within your team with skill assessments.
Define Learning Objectives: After you’ve taken step 5, develop a training plan that aligns with the identified knowledge gaps.
In closing, to prevent holes in your business processes, act now to prepare for current or upcoming knowledge gaps. If you need help, Steamworks is here to help you plan and execute a knowledge transfer program.
