Privacy, SMS, Review Policies
Steamworks LLC 113 Main St, Ste 202 Painesville, OH 44077
Effective Date: August 4, 2026
Last Updated: August 4, 2026
1. Introduction
Steamworks LLC ("Steamworks," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, book or receive services, submit a contact form, or otherwise interact with us (collectively, the "Site" or "Services").
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Site.
2. Information We Collect
We collect several types of information depending on how you interact with our Site.
2.1 Information You Provide Directly
Contact Information: Name, email address, phone number, and mailing address when you fill out a contact form, request a quote, or communicate with us.
Account Information: Username, password, and account preferences if you create an account with us.
Order & Booking Information: Products purchased, services booked, order history, appointment details, and related preferences.
Payment and Billing Information: Billing name and address, and payment card details. Payment card numbers are processed by our third-party payment processors and are not stored on our own servers (see Section 5).
Communications: Information you provide when you contact customer support, leave a review, or submit feedback, including content of blog comments.
2.2 Information Collected Automatically
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to operate the Site, remember your preferences, and understand how visitors use our Site.
Usage Data: IP address, browser type and version, device type, operating system, referring/exit pages, pages viewed, time spent on pages, and click patterns.
Analytics Data: We use analytics tools (such as Google Analytics) to collect aggregated and individual data about Site usage in order to improve our content, products, and services.
2.3 Information From Third Parties
We may receive information about you from third parties such as payment processors, shipping carriers, marketing partners, and social media platforms, which we combine with information we collect directly.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill orders, bookings, and service requests
Process payments and prevent fraudulent transactions
Respond to inquiries submitted through our contact form and provide customer support
Create and manage your account
Send transactional communications (order confirmations, appointment reminders, receipts)
Send marketing communications, where permitted, and allow you to opt out at any time
Publish and moderate blog comments and other user-submitted content
Analyze Site usage and improve our website, products, and services
Personalize your experience on the Site
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with legal obligations and enforce our terms and policies
4. Cookies and Tracking Technologies
We use the following categories of cookies:
Essential Cookies: Required for the Site to function properly (e.g., shopping cart, login sessions).
Performance/Analytics Cookies: Help us understand how visitors interact with the Site so we can improve it.
Functional Cookies: Remember your preferences and settings.
Advertising/Marketing Cookies: May be used to deliver relevant advertising and measure its effectiveness.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site, such as your ability to complete a purchase or booking.
5. Payment Processing
When you make a purchase or pay for services, your payment card information is collected and processed directly by our third-party payment processor(s). We do not store full payment card numbers on our servers. Our payment processors are required to maintain industry-standard security measures (such as PCI-DSS compliance) to protect your payment information. Please review the privacy policies of our payment processors for additional information on how they handle your data.
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers: Payment processors, shipping and fulfillment companies, booking/scheduling platforms, email and marketing service providers, hosting providers, and analytics providers, who process information on our behalf.
Business Transfers: In connection with a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.
Legal Requirements: When required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Steamworks, our customers, or others.
With Your Consent: For any other purpose disclosed to you at the time we collect the information, or with your consent.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
8. Your Privacy Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, which may include the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
Opt out of certain cookies and tracking technologies through your browser settings
Object to or restrict certain processing of your information
To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to verifiable requests within the timeframe required by applicable law.
9. Children's Privacy
Our Site and Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Steamworks. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Steamworks LLC 113 Main St, Ste 202 Painesville, OH 44077
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
This Privacy Policy is provided as a general template and does not constitute legal advice. Depending on your business operations, customer locations, and applicable laws (such as the CCPA/CPRA, GDPR, or state-specific privacy laws), you may need to add additional disclosures or consult with a licensed attorney to ensure full legal compliance.